Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

GoToAssist Remote Support Discussions Ask fellow GoToAssist Remote Support users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Any devices that are running 4.8 build 1692 and older of the GoToAssist v4 desktop applications (including unattended devices) will automatically be upgraded to the latest version (v4.8, build 1708).

We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the …

May 1, 2025 · GoToAssist V4 Unattended Installer Frequently Failing to Install I'm experiencing an ongoing issue with the GoToAssist V4 unattended installer that's becoming quite frustrating.

Ask fellow GoToAssist v5 users your questions and give feedback. Share your knowledge and best practices with other IT and Support professionals.

Xander1 experienced this with GTARS as well and noticed the Service was not being stopped correctly. If you open Services on the target PC and manually stop "GoToAssist Remote Support Customer" …

With GoToAssist RS v5 Unattended computers you right-click the toolbar/system tray icon and select Uninstall from the menu. After reinstalling Unattended support the icon on a Mac should be in the …

Wait a couple minutes and then check gotoassist - issue resolved. This is the only site where I encounter this issue - gut tells me the user who is RDP'ing to this computer never disconnects from …

Hi LilAaron welcome to the GoTo Community. There are a few reasons this may be happening: The GoToAssist Customer desktop application must be running as a service to use this feature. …