Sep 24, 2025 · This article explains how users can submit support requests through the BoldDesk customer portal by filling out a ticket form, helping streamline communication with support …

Nov 4, 2025 · Ticket views are predefined and saved filters created by agents and shared organization-wide, to a group, or kept private based on needs.

Nov 10, 2025 · A private ticket can be used to create an internal ticket for call logs, etc., using customer name as requester without notifying a customer.

Oct 28, 2025 · BoldDesk allows users to close tickets from both the Agent Portal and the Customer Portal, ensuring smooth resolution workflows. Closing a Ticket from the Customer …

This section describes the numerous ticketing activities that agents can perform in ticketing.

Nov 9, 2025 · Event triggers help in setting up automated rules to perform a predefined set of actions based on criteria when updating existing ticket.

Dec 1, 2025 · Learn how Ticket Auto-Assignment in BoldDesk streamlines support with round-robin logic, balanced workloads, and faster responses. Discover setup steps today.

Dec 3, 2025 · Learn how to view email headers in Outlook to prevent ticket threading issues and keep your ticketing system organized and efficient.

Dec 11, 2025 · Discover how to configure BoldDesk for multi-client ticketing with brand isolation, secure access, and collaborative workflows—all in one platform.

Dec 11, 2025 · Learn how to search and sort tickets in BoldDesk using global search, filters, and sorting options for faster ticket management.