High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...

Agents build pipeline, create content, and run campaigns so the marketer can set the strategy, own the results, and get back to making. June 3, 2026 -- Today at Connections, Salesforce gave marketers ...

Site owners can now isolate impressions from AI Overviews, AI Mode and Discover, closing a key visibility gap as generative search reshapes traffic patterns.

Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas. Boston, MA – June 3, 2026 – ...

AI search visibility. Sitecore acquired Scrunch to improve brand presence in AI-driven search. Content optimization. Combined platforms provide actionable insights to ma ...

Contentsquare, a global leader in customer experience intelligence, today announced it is among the first experience analytics solutions to be listed in Anthropic’s Claude Connectors Directory. With ...

Bloomreach, the AI company for personalization, today announced the general availability of its Loomi marketing agent, which converts a single prompt into a fully built campaign workflow.

New offering enables enterprise customers to validate agentic workflows against a global network of skilled, real world testers before failures become customer, compliance, or brand crises AUSTIN, TX ...