A new study shows that most car buyers do not like tariffs and worry about affordability, but report better car buying experiences with dealers.

Car buyer satisfaction hits record highs as omnichannel retail and AI improve experiences, though affordability remains a ...

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...

With electric vehicles capturing more market share with every passing year, which models stand out as best-loved by drivers?

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...

Car buyers are increasingly discovering that a shiny new model can turn sour once the […] ...