Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...

For years, companies tried to solve this by hiring more people, writing better scripts, and adding more dashboards. But volume kept increasing, complexity kept growing, and agents kept burning out.

Groundbreaking AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases, and manage human handoffs for fast and accurate resolutions ZÜRICH and SAN ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 --Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced new purpose-built solutions that leverage the ...

Since going mainstream less than two years ago, generative AI has transformed daily operations for multiple business functions. According to a recent global survey conducted by McKinsey & Company, 65 ...

NAGRAVISION Launches AI Customer Care Agent For Telecoms Operators on AWS Marketplace 05.09.2024 / 07:00 CET/CEST The NAGRA Insight Negotiation Agent combines AI and digital twinning technology to ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase ...