I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my ...

In leaked memo, COO says agent was doing mostly "what we trained him" to do. — -- In a leaked memo from cable giant Comcast, a top executive expresses contrition for the now-infamous behavior of ...

Everyone hates being on the line with any form of customer service representative, but for some reason, cable and TV companies are especially heinous when it comes to actually giving customers service ...

DENVER – A recorded phone call to a Comcast customer service representative is sparking a national conversation about customer service. 9NEWS spoke to a consumer expert about how to really get what ...

Given the uproar over that overly aggressive Comcast customer service representative phone call a couple of weeks ago, you may wonder whether other media companies will look for a bit of an overhaul ...