Business Wire

Genesys Launches AI for Supervisors to Boost Efficiency, Employee Performance and Customer Experiences

SAN FRANCISCO--(BUSINESS WIRE)--Today at Enterprise Connect 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed ...
No Jitter

Orchestrate Customer Experience: Genesys is the Conductor

I attended the Genesys G-Summit in Chicago at the end of January. This is the first in-person conference I’ve attended since the onset of the COVID pandemic and wanted to share my observations and ...
No Jitter

Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers

Welcome to No Jitter's ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications ...
Business Wire

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

DENVER--(BUSINESS WIRE)--Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the ...
Yahoo Finance

Genesys Reports Strong First Quarter Momentum as Enterprises Scale Agentic Experience Orchestration

SAN FRANCISCO, June 04, 2026--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced strong first quarter momentum for fiscal year 2027 (Feb. 1 – Apr.
MarketWatch

Genesys Named a Leader in the 2025 Gartner(R) Magic Quadrant(TM) for Contact Center as a Service for 11th Consecutive Year

The MarketWatch News Department was not involved in the creation of this content. The company believes its consistent recognition reinforces the Genesys Cloud platform's ability to orchestrate ...
Diginomica

Genesys takes a deliberate path to autonomous CX with large action models

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...
CMS Wire

Genesys Turns Up the Volume on Agentic AI in Music City

NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...
SiliconANGLE

Customer experience specialist Genesys valued at $21B after $580M funding round

Genesys Cloud Services Inc., a major provider of customer experience management software, today announced that it has closed a $580 million funding round at a $21 billion valuation. The venture ...
Nasdaq

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
eWeek

Genesys, Infosys Join Forces to Enable Multi-Cloud Management

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...
saudigazette

Genesys CEO outlines growth strategies and tech trends driving expansion in Saudi Arabia

In an exclusive interview, Tony Bates, Chief Executive Officer for Genesys, discusses the company's robust growth trajectory in Saudi Arabia and the broader Middle East. Highlighting key strategies ...