Pre-pandemic, we were discussing the crucial skills young lawyers needed to master for success, and it’s striking to think that one of those was in-person presentation skills. While we have returned ...

Managing Partner at Finn Partners, developing marketing communication strategies that drive change and build business. Virtual meetings have gone from spotty to standard. From staff gatherings and ...

Presenting to an audience, whether in a boardroom, conference, or virtual setting, is a skill that needs careful preparation, confidence, and effective communication. A successful presentation isn’t ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. For me (as a customer ...