As the business community struggles with an economic downturn, companies have two choices. They can either manage through it by making cuts or lead their way out of it by focusing on their keys to ...

As businesses increasingly rely on digital payment systems to drive their transactions, building better customer experiences has become a top priority. One of the most effective ways to achieve this ...

Whether a small business is engaged in direct interaction with customers through retail or services or deals with intermediaries and provides business-to-business transactions, customer service helps ...

For decades, business success was measured by how efficiently companies could extract value from every transaction. Traditional models depended on one-way exchanges: Customers spent money, and ...

Relationships are the cornerstones of business success, and yet, most companies continue to be far more concerned with numbers. Sales teams are fixated on revenue, market penetration, and ...

PayPal customers sometimes reach out to the payments platform to get more information on a transaction that shows up on their bank statements. Those calls cost the company roughly $25 million annually ...

The electronic funds transfer networks continue to diversify their services as competition for merchant and issuer business in debit payments intensifies. The latest example comes from processor ...

Buying a swimsuit is undoubtedly an overwhelming experience -- a process that often leaves much to be desired. So three years ago I created Andie, a swimwear brand for women to connect with even at ...

If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst. The Merriam-Webster dictionary defines “urban legend” as “an often lurid story ...