Research: In his newest research, Professor Qi seeks to apply operations management principles and techniques to resolve customer service issues in a variety of fields, such as healthcare service and ...

Operations management has always been challenging. Staff has to be managed, facilities must be maintained, production needs to remain efficient, and all facets need to work well together for a ...

In “Principles-Based Operations: A Military-Proven Method Part I,” I alluded to the institutionalization of the military service. Specifically, I wrote about the U.S. Navy’s nuclear power program and ...