Forbes contributors publish independent expert analyses and insights. Anne T. Griffin is an AI product leader and educator. What agent swarms (a team of agents) and human teams have in common is that ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

A large majority of employees at U.S. companies know the power that AI can bring to the workplace, but a new study from Ernst & Young shows that their enthusiasm for AI is thoroughly tempered by fears ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

Telefónica Deutschland and Blue Planet, a division of Ciena (NYSE: CIEN), have successfully completed a joint proof of concept (PoC) explor ...

Canva built its 265-million-person audience by being the easy-to-use, template-friendly design tool for everyone. And when generative AI arrived, it quickly integrated the technology. Now, Canva is ...