Small-business owners often find that as their business changes and grows, business processes also require change. This can be especially true in small businesses that initially rely on manual ...

How CEOs can unlock real AI value by redesigning workflows, aligning strategy with operations, and building an operating model fit for intelligent systems.

In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and the internet to enact radical changes to broad ...

If your lending process was rated by your borrowers the way they would rate a restaurant, how high would your rating be? A five, the top number? A two, perhaps? Or maybe they wouldn’t even want to ...

The executive suite is faced with a growing paradox. Industry projections suggest that by 2029, AI agents could autonomously resolve 80% of customer queries. However, McKinsey's analysis shows that, ...