How True Classic takes a proactive approach to the last mile

Customers should feel cared for after they make a purchase, not like they need to go looking for answers, according to True ...
Bay News 9

Spectrum transforms customer experience with proactive maintenance

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...
Forbes

Powering Through Frequent Outages With Strategic Customer Communications

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...
Business Wire

Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for ...

Late delivery? Proactive communication can save the experience, study finds

Brands should own the experience, communicate quickly and offer solutions when the last mile goes wrong, according to Alorica ...
No Jitter

How to Develop a Proactive CX Strategy that Enlightens, Not Aggravates, Customers

Remember the days when a text message ping generated momentary excitement about which friend or family member had something important or funny to say? It was sort of like receiving a card or letter in ...
jdpower

Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds

TROY, Mich.: 11 July 2024 — Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and sensitive messaging, ...
Retail TouchPoints

Mitigate Supply Chain Challenges with Data and Proactive Customer Communication

The retail ideal can be described succinctly as “Three P’s and a T”: The right product, in the right place, at the right time and at the right price. So what does a retailer do when supply chains are ...
Business Wire

Electric Utility Business Customer Satisfaction Surges as Utilities Step Up Proactive Outreach and Help Customers Manage Costs, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...
Forbes

Eliminate Anxiety: The Competitive Edge Of Keeping Customers Informed

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Full disclosure: I'm not the most patient person, ...
HousingWire

Opinion: Five keys to effective communication with borrowers

Any mortgage lender will tell you that clear and rapid borrower communication is critical to effective customer care. Homebuyers think about their purchase journey 24/7, and any delay in communication ...