In our quest to maintain harmony, avoid conflict, and prevent hurt feelings, we’re sometimes tempted to sugarcoat the truth. While being polite is generally seen as a positive trait, excessive ...

Part One in a Five-Part Series on Communication and Cultures of Trust In last week’s column, we talked about why building a culture of trust in your organization is more important than ever. It helps ...

Most people have had the experience: You're upset about something. Your phone is right there. You could send a message right then and there. Maybe you're dreading the conversation. A simple text might ...