When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

According to analysis by Gartner and Forrester, the two leading CRM platforms are Salesforce and Microsoft Dynamics 365. And, when you look at their features, functionality, and processes, they are ...

If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Microsoft wants to make marketers’ lives a whole lot simpler. As it battles to gain market share from customer relationship management (CRM) giants like Salesforce and Oracle, Microsoft today detailed ...

Microsoft just announced a suite of autonomous AI agents for its Dynamics 365 platform, intensifying the competition with Salesforce in the enterprise AI market. The tech giant will release ten new ...

Microsoft Dynamics is great for businesses using the Microsoft platform or needing an on-premise CRM. Salesforce is more suited for companies looking for more advanced AI and automation tools. Choose ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...