First popularized by adolescents sharing gossip and homework tips, instant messaging is going mainstream: In the U.S. 13.4 million people are IM-ing (yes, it has become a verb) at work, each averaging ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

The use of instant messaging in the workplace and from mobile devices continues to grow, according to an America Online survey released Tuesday. Nearly 27 percent of all IM users surveyed said they ...

Instant messaging allows people to stay constantly connected, and as its popularity grows, it will compete with the telephone and e-mail “to become the primary means of communication between business, ...

Instant messaging (IM) can help e-commerce sites capture potential sales, but cost, service and technological hurdles must be cleared before IM can have a major impact, according to analysts. Gartner ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.