Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of your business or daily lives. You may be interested in a new video ...

In August 2024, the Biden-Harris administration announced the “Time Is Money” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Jennifer Lee is Chief Operating Officer at Intradiem. She’s also a yogi, a mother and a tenacious advocate for women in technology. A few years ago, I experienced one of the most stressful moments of ...