E-commerce has exploded since Amazon and eBay were founded in 1995. Today, e-commerce is part of everyday life. By 2023, retail e-commerce sales in the U.S. are projected to surpass US$735 billion.

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...

Customer service is crucial for any e-commerce company. It plays a pivotal role in building customer loyalty, driving conversions and increasing repeat sales. It can be your most important marketing ...

Gorgias' AI Agent can now instantly resolve WISMO ("Where Is My Order?") and WISMR ("Where Is My Return?") inquiries by accessing real-time AfterShip tracking and return data—no human intervention ...

SAN FRANCISCO, Dec. 10, 2020 /PRNewswire/ -- Gorgias, the e-commerce customer support platform, today announced that it has raised a $25 million Series B round following the company's 200% year over ...

When customers need help in a store, they search for a helpful salesclerk. Even if those businesses are short staffed, they provide at least one person who can direct customers to products and answer ...

In the era of digitalization, digital customer personas assist in making your eCommerce store more relevant to both your customers and the internet. With their help, you can improve your various ...

We have heard and seen the rise in adoption of mobile in almost every area of our economy, and ecommerce is no exception. We even discussed in one of our articles, how ecommerce companies are using ...

In the dynamic world of e-commerce, where an ever-expanding list of options is just a few clicks away, exceptional customer experience (CX) has become a potent differentiator. More than just a ...