Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Businesses are increasingly turning to virtual assistant companies (VACs) to streamline ...

There's certainly been a lot of golly-wow, gee-whiz press about generative artificial intelligence (AI) over the past year or so. I'm certainly guilty of producing some of it myself. But tools like ...

The accolade recognises the mastery of core technologies by the Viettel Artificial Intelligence and Data Services Centre ...

In recent years, many leading companies have fallen victim to high-profile cyberattacks and data breaches. Cybercriminals and hackers around the world develop new methods and techniques to break into ...

Have you ever worked with Siri, Alexa, or Cortana? These all started as consumer-facing virtual personal assistants (VPA), used in most smartphones and for products like a voice-activated television ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..