Ultimately, a five-star customer experience should be the goal of all business processes. When a leader thinks about the customer, they typically think about the product or service their company ...

Recently, I sat down with a fellow entrepreneur to talk about his business. I asked what experiences I could share that would help him. He answered almost immediately: “I am struggling with getting my ...

Take a minute to imagine an entrepreneur you deeply respect. Think of that person at the start of his or her career, working on a product or service that will eventually make it big. Regardless of ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

Are you in a constant project mindset where deadlines and milestones are the priority? Time to shift to a product mindset. If your IT organization isn’t delivering value for its customers — or is ...