Customer experience professionals must be getting better at what they do. They define their biggest challenge as cross-functional communication across business departments, up slightly from 2023. But ...

Affinity, a relationship intelligence platform designed to work with existing customer relationship management (CRM) solutions, today announced that it closed an $80 million series C funding round led ...

Having many returning customers is the goal of most successful businesses. Returning customers not only keep a consistent revenue stream coming in, they also typically refer others to a business's ...

Opinions expressed by Entrepreneur contributors are their own. Like everything good in the world, customers have value. And while their value as people is immeasurable, their value as customers can be ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Opinions expressed by Entrepreneur contributors are their own. Customer Relationship Management increases profitability, productivity, loyalty and satisfaction. There are many kinds of CRM software, ...