Not every mundane transaction deserves a five-star rating. Ordering tickets or buying socks isn't a magical experience.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

AMES, IA – Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended ...

CX and CSAT can be just as important for B2B or industrial sales. After all, you're dealing with people here, too. Here’s why it all matters. If you read my columns here, you’ll note I focus a lot on ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

NEW YORK (WABC) -- The MTA asked, and New Yorkers answered - laying out the good and bad when it comes to transit. The MTA announced its Fall 2023 Customers Count Survey launch Monday for customers ...

I am writing to request your participation in the annual customer satisfaction surveys for Purchasing and the Staff Human Resources (SHR) Service Teams. These online surveys will run until Friday, ...