The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...

Forbes contributors publish independent expert analyses and insights. I write about branding, trends, creativity and disruptive businesses. Pitching ideas is easy. Finding big problems in large ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Customer complaints about their phone, internet and television services rose 17 per cent in the 2024-25 reporting year, a ...

Hilton's CEO, Christopher Nassetta, said he's not afraid of customers with problems. He said solving customers' problems makes them more loyal to a brand, rather than perfect service. Hilton has over ...

Editor's Note: This article has updated to include an interview with XLNT Automotive owner Chris Kobernik, and to clarify details provided by Cassie Hoberecht. REDMOND, Ore. (KTVZ) — “It was the worst ...