Breakdowns in communication, which account for approximately $12 billion in waste annually in U.S. hospitals, can trigger a series of negative consequences that may ultimately lead to patient harm.

How well we communicate is not determined by how well we say things but rather, how well we are understood. It’s pretty basic yet, much of the chaos amongst ourselves, whether it be at home or in the ...

Nearly half of patients have missed or forgotten to pay a bill because of difficulties communicating with their providers’ offices, a recent survey found. The survey was conducted in December by ...

Any fool can criticize, condemn, and complain but it takes character and self-control to be understanding and forgiving. –Benjamin Franklin Over and over we see conflict arise from communication ...