British retailer Marks and Spencer updated its website today, confirming its Click & Collect service is once again available to customers.… John Lyttle, one of the multinational's execs, said: "Our ...

Lisa Jack is an academic advisor to the ECR Retail Loss Group (www.ecrloss.com). Primark is a member of ECR but did not pay or contribute towards the underlying research for this article. Regina Frei ...