Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In the fast-evolving world of customer service, AI tools are revolutionizing the way businesses handle queries ...

T-Mobile is rolling out a set of AI-powered tools to boost its customer service. The company calls this set of tools “Superpowers.” They are not intended for direct use by customers. Rather, they are ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...