Supplementing the background information on this patent, NewsRx reporters also obtained the inventors’ summary information for this patent: “In one aspect, a method of routing a call from a customer ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Why do call centers employ multimedia routing software? Some centers use the software to unite operations that, despite joining together through mergers or acquisitions, still have phone switches from ...

Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the shooting death of Ma Kaing, a beloved East ...