After a decade of delays, DSS call center wait times show signs of improvement

DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...
Forbes

Is AI Making Call Center Agents Better Or Replacing Them?

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...
Forbes

AI Can Try, But Call Center Agents Aren’t Going Anywhere—Yet

Yishay Carmiel is the founder & CEO of Meaning and a global AI expert known for building disruptive, revenue-generating products & services. Artificial intelligence (AI) has touched us all, from our ...
TechRepublic

11 New Call Center Statistics, Including Turnover Rates of 30-45%

11 New Call Center Statistics, Including Turnover Rates of 30-45% Your email has been sent Do you know the most important metrics to measure in a call center? Uncover essential call center statistics ...