Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

The 4th annual Pride Rocks, a free family friendly LGBTQ+ mental health awareness event returned to Levitt Pavilion in downtown Dayton on Saturday, May 18, 2024. Organized by the National Conference ...

Intelligent call routing is more than automation: It’s redefining how call centers handle scale, complexity, and customer expectations. Key takeaways Intelligent call routing uses customer ...

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial ...