EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Balto, a call center automation startup based in St. Louis, Missouri, ...

Automation is a top priority for the C-suite, and CIOs are taking the lead. Here are the three biggest automation trends that can transform your call center. A customer service call can make or break ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The shift to digital during the pandemic put pressure on customer service ...

NEW YORK, July 31, 2024 /PRNewswire/ -- RapidSOS, the intelligent safety company, today announced Alarm Call Automation, a new solution to address the growing volume of sensor-initiated alarm calls ...

Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic PR Newswire ATLANTA, Nov. 6, 2025 ATLANTA, Nov. 6, 2025 ...

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...

Contact centers were never a walk in the park for employees, but they became much harsher work environments during the pandemic. According to one survey, only 10% of contact center agents reach ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Uniphore, the leader in Conversational Automation, today announced the addition of new solutions to its flagship Conversational AI & Automation platform — the ...