TROY, Mich.--(BUSINESS WIRE)--The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

As leaders struggle to increase team cohesion and engagement in the wake of constant disruption (from Covid uncertainty to the acceleration of tech, hybrid work, a multigenerational workforce, and so ...

Concept of high customer satisfaction, Finger pressing number ten on a Net Promoter Score (NPS) panel. Composite image between a hand photography and a 3D background. Companies bragging about their ...