With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

CMDB, at its heart, is a historical database of how distributed systems within a federated network operate and change over time. Version 2.0 provides added support for storage devices and mainframes, ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...