An ASOS customer was left in stitches when the £75 coat she ordered online didn't quite give her the look she was expecting. Eve Curran ordered the ASOS Design croc vinyl trench coat, which is ...

An ASOS customer says her account is permanently banned, and she doesn’t know why. Other customers say the same thing has happened to them. In a TikTok that by Wednesday had more than 800,000 views, a ...

A new purchasing habit has emerged as the coronavirus pandemic continues to keep people indoors: Shoppers are returning fewer items — a behavior that appears to have boosted Asos’ sales and profit ...

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

YET another bemused Asos customer was floored when a pair of jeans he ordered appeared fit for a giant. Earlier this year we told how Twitter user Devlin was left wondering if he selected the ‘BFG’ ...

Online retailer Asos is known for a number of things: cute, size-inclusive clothes; free shipping; exceedingly attractive models; and a seemingly endless supply of wrap dresses and platform shoes.

An ASOS shopper has started what could possibly be the best customer service dialogue on the internet right now. Jay Whalley‎, from Preston, posted on the brand’s Facebook wall after having a problem ...

Asos’s decision comes after Boohoo, Pretty Little Thing, Zara and H&M began charging returns fees — all lower STRUGGLING Asos has triggered a customer backlash and risked a further sales slump — by ...

Asos shoppers have been left wondering if the retailer's page is managed by an army of bots posing as customer service assistants following a series of bizarre, nonsensical interactions. While the ...

14:22, Thu, Jul 28, 2016 Updated: 14:56, Thu, Jul 28, 2016 Disgruntled Jay Whalley, from Preston, took to the online clothes shop’s Facebook page to take issue with an order he placed earlier in the ...