Workers spend almost four hours per day on average communicating through email, instant messaging, and video or phone calls, according to a 2023 survey from Zoom. Alison Wood Brooks, author of Talk: ...

If you’ve ever walked away from a conversation wondering what just happened, you know that talking to someone and staying on ...

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Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

Not every conversation is collaborative. Some people don’t want to negotiate—they want to dominate. In these cases, emotional appeals and problem‑solving frameworks often fail. For years, many people ...